The purpose of inducting staff on the Quality Management System (QMS) is to ensure that all employees understand the organization’s commitment to quality, our individual responsibilities within the system, and how our roles contribute to exceeding customer and regulatory requirements.
This induction provides a foundational understanding of the QMS structure, key policies, procedures, and quality objectives. It also promotes a culture of accountability, consistency, and continual improvement by equipping staff with the knowledge and tools needed to perform their duties in alignment with ISO 9001:2015 standards.
What to expect:
Please take notes during the training as you need because we will ask 6 questions related to the video.
Please try to complete the training in 1 sitting. It will take approximately 20 minutes to complete.
Pass-mark:
You will need to get at least 80%.
QMS
1. What is a QMS?
A Quality Management System (QMS) is a structured framework of policies, processes, and procedures used to ensure that an organisation consistently delivers products and services that meet customer and regulatory requirements. At Giuliano Group, our QMS is based on ISO 9001:2015, the international standard for quality management.
2. Why Do We Use QMS?
QMS helps us:
Improve customer satisfaction.
Ensure consistency and quality in our services.
Drive continual improvement across all departments.
Meet legal, regulatory, and contractual obligations.
3. QMS Introduction Video
4. Everyone’s Role in Quality
Quality is not just the responsibility of the Quality Manager — it’s everyone’s responsibility. Whether you work in ICT, Sales or Customer Service, your actions directly impact the quality of our services and the satisfaction of our clients.
5. Leadership Commitment
All QMS documents, including Standard Operating Procedures (SOPs), policies, and workflows are available on the Giuliano Group HUB under the “Evolve Within” section. Always refer to the latest version and follow the documented process.
6. Reporting Issues and Non-Conformances
If you notice something that doesn’t meet our standards—whether it’s a process error, a customer complaint, or a system failure—report it immediately using the QMS reporting tool. This helps us correct issues and prevent recurrence.
7. Internal Audits
Internal audits are conducted regularly to:
Check that we’re following our processes.
Identify areas for improvement.
Prepare for external audits and certifications.
8. Continual Improvement
We encourage all staff to suggest improvements. Whether it’s a better way to do a task, a new tool, or a process change, your input is valuable. Improvement ideas can also be submitted through the BEST Idea Form or discussed with your line manager.
9. Customer Focus
Our customers—both internal and external—are at the heart of our QMS. Understanding and meeting their needs is essential to our success. Always consider how your work impacts the customer experience.
10. Training and Competence
You’ll receive training relevant to your role, including:
QMS awareness.
SOPs and work instructions.
Role-specific quality responsibilities.
Your competence will be reviewed regularly to ensure you have the skills and knowledge to perform your duties effectively.
QMS
Questions
Please answer the following 6 questions
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